Features
- Responsive design
- Advanced & faceted search
- Live events countdown
- Integrations
- Reader reactions
Roles
- UI/UX Design
- Web development
- Site migration
- Implementation
- Support & maintenance
Technologies
- Drupal
- GovCMS
- HTML, CSS, JavaScript
- PHP
CHALLENGE
Migration
The Cove already had thousands of articles on their previous GovCMS 7 website that had to be migrated to the new GovCMS 9 website. There was no automatic upgrade path and, to complicate things further, the new site featured a new information architecture.
SOLUTION
Automate
A custom process was created to extract content from the existing site, modify it as required, and then add it to the new site. The process was repeatable and testable which drastically reduced the content freeze period and the chance for error.
CHALLENGE
Masses of content
The Cove had outgrown its current structure and required a significant navigation overhaul. Additionally, the larger organisation had updated key parts of their education continuum, further necessitating information architecture updates.
SOLUTION
Focus on user experience
User experience design principles were followed. A clear purpose and goals were defined, the audience and pain points were analysed and updated, and information architecture and user interface were designed and validated. New features such as faceted search were also implemented to surface relevant content quickly.
Response
Specific results
Increased engagement
The website launched in Q1 2022 and has since received a 13% higher engagement. This is a particularly good outcome as Q1 2021 had itself experienced a large COVID-19-driven usage spike.
Testimonial
The Cove, which is the Australian Army’s professional development platform, partnered with Interserv for our website, app and multimedia needs. The Interserv team fully integrated into our team and workflows. Their products and services were consistently of a very high standard and Interserv were a significant factor in our increased audience engagement and quality of products.
Marcus
Luciani
The Cove
How can we help you?
Innovation is crucial to achieving a competitive advantage. Interserv believes in fostering innovation by working with our clients to develop new products, revitalise existing products, and looking for new ways to solve problems.